G100s FAQ — Frequently Asked Questions & Answers

No. Under g100s policy, each person may operate only one account. Creating multiple accounts may result in all accounts being closed and balances forfeited.

KYC (Know Your Customer) is the identity verification process. Simply upload a photo of your National ID or passport to complete it. Verification is usually done within 24 hours. Once KYC is complete, your withdrawal limit increases and you gain access to all features.

Yes, though it can't be done directly. For security reasons, changing your email or mobile number requires contacting Live Support and verifying your identity through KYC. Once confirmed, your details will be updated within 48 hours.

If your account has been suspended, email support@g100s.co or contact us via Live Chat immediately. Providing a reason and the required information will help us resolve the issue quickly. If you wish to close your account yourself, Responsible Gaming You'll find a self-exclusion option on the page.

Deposits are currently supported via bKash, Nagad, Rocket, Dutch-Bangla Mobile Banking, and local bank transfer. All methods credit instantly. The minimum deposit is just ৳500.

Standard withdrawals are processed within 1–24 hours. VIP members enjoy faster processing — within 2 hours. Having KYC verification completed speeds things up considerably. First-time withdrawals may require additional verification.

Standard members have a daily withdrawal limit of ৳50,000. KYC-verified members can withdraw up to ৳1,00,000 per day, and VIP members enjoy even higher limits. Weekly and monthly limits also apply.

Wait 15 minutes first. If your balance still hasn't been credited, contact us via Live Chat or email support@g100s.co with your transaction ID and a screenshot. Most issues are resolved within 30 minutes.

g100s does not charge any fees on deposits. Withdrawals are also generally free. However, payment gateways may apply their own transaction fees — such as those from bKash or Nagad. Check the Cashier section for exact details.

New members at g100s receive a 100% welcome bonus on their first deposit. Deposit ৳1,000 and get an extra ৳1,000 in bonus funds — giving you ৳2,000 to start with. See the Promotions page for full bonus terms.

Rollover (wagering requirement) refers to how many times you must bet a bonus amount before withdrawing it. For example, a ৳1,000 bonus with a 10x rollover means you need to place a total of ৳10,000 in bets. g100s offers some of the lowest rollover requirements in the industry — typically between 5x and 15x.

Yes. g100s offers daily reload bonuses, weekly cashback, and seasonal promotions for regular members. Log in to see bonuses customized for you right on your dashboard. Keep email and SMS notifications on so you never miss an offer.

When you have a free bet, you'll see a "Use Free Bet" option on your betting slip. Any winnings from a free bet are credited directly to your balance (excluding the free bet stake itself). Free bets are typically valid for 7 days.

You can bet on over 30 sports categories including cricket, football, tennis, badminton, basketball, volleyball, rugby, and e-sports. All major tournaments are covered — IPL, World Cup, Champions League, and more. Sports Betting See the section.

Live betting means placing bets in real time while a match is in progress. Odds shift moment to moment based on how the game is unfolding — in cricket, for example, new odds are updated after every ball. It's fast-paced and opens up plenty of opportunities for experienced bettors.

If a match is cancelled or abandoned, all bets on that match are voided and stakes are fully refunded. For single bets, the amount is returned directly to your balance. For multi-selection bets, the cancelled match is treated as a "Draw".

The cash-out feature lets you settle a bet before the match ends. You'll get a higher cash-out when your team is performing well, and less when they're not. It's a handy way to cut losses or lock in a guaranteed profit. This feature is available on selected matches.

g100s has over 500 casino games, including Live Baccarat, Live Roulette, Live Blackjack, Live Poker, slots, fishing games, and Virtual Sports. New games are added every week. New Games See the section.

Yes. g100s Live Casino lets you play in real time with trained professional dealers via HD video streaming — bringing the feel of a real casino straight to you at home. Bengali-speaking dealers are also available.

Absolutely. All slots and virtual games at g100s use internationally certified RNG (Random Number Generator) technology, which is regularly audited by independent third parties. Every outcome is completely random and unpredictable.

Yes. g100s protects all personal information with SSL encryption. Your data is never sold or shared with third parties. For more details, Privacy Policy Read.

Go to "Security" under your account settings and click "Enable Two-Factor Authentication". Verify your mobile number via OTP. From then on, an OTP will be sent every time you log in. This is the strongest protection available for your account.

On the login page Click the "Forgot Password?" link. A reset link will be sent to your registered email or mobile number. The link is valid for 15 minutes. Your new password should be at least 8 characters and include numbers and special characters.

You earn points automatically as you bet, and your VIP tier advances accordingly. There are 5 tiers in total — Bronze, Silver, Gold, Platinum, and Diamond — each offering greater benefits, faster withdrawals, and a dedicated account manager. VIP See full details on the page.

Earned points can be converted to cash, used as free bets, or redeemed for casino bonuses. Every 1,000 points = ৳100 cash. The conversion rate improves as you move up VIP tiers.

Yes. For high-stakes bettors, g100s has a dedicated High Roller A program is available offering a dedicated personal account manager, custom bonuses, unlimited withdrawals, and invitations to exclusive events.

The g100s support team is available 24 hours a day, 7 days a week. Live chat responses typically come within 5 minutes, and emails are answered within 2–4 hours. Support is also available in Bengali.

Submit any complaint via Live Chat or email at support@g100s.co. Including a detailed description and supporting evidence (screenshots) will help us resolve it faster. We aim to address all complaints within 48 hours.

g100s takes responsible gaming seriously. Tools including deposit limits, self-exclusion, and cooling-off periods are available to help you stay in control. For more details, Responsible Gaming Visit the page. If you feel you may have a gambling problem, contact us right away.